Refund policy
Please follow the instructions below to process your order cancellations, returns and refunds.
A. Order Cancellation
- Email your order number and date of order to support@impexoman.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@impexoman.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@impexoman.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
with the subject line: CancelPO
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@impexoman.com. - Request cancellation within 12 hours of placing the order.
- Full order cancellations only. Partial cancellations are not allowed.
- You will receive a confirmation email once your order is cancelled. The status will reflect as "Order Cancelled".
- If the order is already shipped, cancellation is not possible. You will need to initiate a return instead.
B. Initiate Returns
- Email your order number and date of order to support@impexoman.com with the subject line: ReturnPO
- Returns are accepted only for products purchased from impexstore.com.
- If you receive a physically damaged item, send photos within 24 hours of delivery.
- We accept returns for defective/damaged items only if they are unused and returned in original packaging.
- Return requests must be initiated within 7 days of delivery.
- In case of return for other reasons, include a short note stating your reason inside the return package.
- We will email you a return label and pickup AWB number. Affix the label to the package, and ensure it includes all accessories and warranty card.
- Ensure availability at pickup time to avoid delay.
C. Order Refunds
- Refunds are processed after the returned item is received and verified at our warehouse.
- Only approved returns will be refunded.
- Refunds are issued in the form of equivalent value gift cards.
- For refund-related concerns, customer service contact: +96895861234,+96806661477
D. Repair / Warranty Issues
- For product issues or malfunction, register a complaint by email to our support line support@impexoman.com.
- Our service team will guide you on the repair process.
- In some cases, you may need to visit the nearest Impex Service Centre.
E. Customer Help
- For webstore and order-related queries, email: support@impexoman.com
Business Hours: Sunday to Thursday – 9:00 AM to 6:00 PM
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@impexoman.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@impexoman.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@impexoman.com.
