Terms of service
Last Updated: September 11, 2026
Welcome to IMPEX Oman.
These Terms of Service ("Terms") govern your access to and use of the IMPEX Oman website, online store, products and related services available through impexoman.com (collectively, the "Services").
The Services are operated by JAZAR AL MUSANNA TRADING LLC ("IMPEX", "we", "us", or "our").
By accessing, browsing or using our Services, or by placing an order through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. About Our Store
IMPEX Oman provides customers with access to products offered through our online store.
The products, prices, availability, descriptions, images and other information displayed on the website may be updated from time to time.
We reserve the right to modify, suspend or discontinue any part of the Services without prior notice where reasonably necessary.
2. Eligibility
By using our Services, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide to us is accurate and complete.
- You will use the website only for lawful purposes.
- You will not use the Services in a way that could damage, disable or interfere with the website or its operation.
If you are using the Services on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.
However:
- Product colors may appear slightly different depending on your device or screen.
- Product images may vary slightly from the actual product.
- Product specifications, features, packaging or accessories may change where permitted by the manufacturer or supplier.
- Availability may change without notice.
We do not guarantee that every product description, image, specification or other website content will always be completely accurate, current or error-free.
If an important error is identified, we reserve the right to correct the information and, where appropriate, contact affected customers.
4. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.
We may limit the quantity of products that can be purchased by a customer where reasonably necessary, including in cases of unusually large orders, suspected misuse or stock limitations.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include cancellation and refund where applicable.
5. Prices and Taxes
Product prices are displayed on our website in the applicable currency for the IMPEX Oman store.
We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.
If we discover an incorrect price after you have placed an order, we may contact you before fulfilling the order.
Where applicable, taxes, duties, fees or other charges will be displayed or communicated as required by applicable law.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where required or permitted by applicable law.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email or other communication.
An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted for fulfillment.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
- Product availability issues.
- Pricing or product-information errors.
- Suspected fraudulent or unauthorized transactions.
- Incorrect customer information.
- Unusual or suspicious purchasing activity.
- Delivery limitations.
- Violation of these Terms.
- Other circumstances permitted by applicable law.
If we cancel an order after payment has been received, we will arrange an applicable refund through the relevant payment method, subject to applicable law and payment-provider procedures.
7. Customer Information
You are responsible for providing accurate information when placing an order.
This includes:
- Your name.
- Mobile number.
- Email address.
- Billing information.
- Delivery address.
- Other information necessary to process and deliver your order.
We are not responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated information provided by you.
You should promptly notify us if any information required for your order changes.
8. Payment
We may offer different payment methods through third-party payment service providers.
When you make a payment, you agree to provide accurate and valid payment information and authorize the applicable payment provider to process the transaction.
Payment processing may be subject to the terms, conditions and privacy policies of the relevant payment provider.
We do not control third-party payment systems and are not responsible for interruptions, errors or failures originating from those systems, except where liability cannot legally be excluded.
9. Delivery and Shipping
We arrange delivery through third-party delivery and logistics providers.
Delivery timeframes shown on the website are estimates unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including:
- Incorrect delivery information.
- Customer unavailability.
- Weather conditions.
- Traffic.
- Public holidays.
- Operational disruptions.
- Customs or regulatory requirements.
- Delivery-provider delays.
- Other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers with delivery-related issues.
The customer may be contacted by the delivery provider to arrange or confirm delivery.
10. Returns, Exchanges and Refunds
Returns, exchanges and refunds are subject to our applicable Return & Refund Policy.
Before returning a product, customers should review the applicable return conditions, eligibility requirements, timelines and procedures.
Where a return or refund is approved, the refund method and processing time may depend on the original payment method and the applicable payment provider.
Nothing in these Terms limits any mandatory rights or remedies available to customers under applicable law.
11. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or materially different from what you ordered, please contact our customer support team as soon as reasonably possible.
We may request relevant information, photographs or other evidence to assess the issue.
Where the claim is accepted, we will provide an appropriate remedy in accordance with our policies and applicable law.
12. Promotions and Offers
From time to time, we may offer discounts, promotional codes, special offers or other promotions.
Promotions may have additional terms and conditions, including:
- Validity periods.
- Product exclusions.
- Minimum purchase requirements.
- Customer or order limits.
- One-time-use restrictions.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to correct, modify or withdraw a promotion where reasonably necessary, including in cases of error, misuse or circumstances beyond our reasonable control.
13. Intellectual Property
All content available through the Services, including but not limited to:
- Logos.
- Brand names.
- Product images.
- Photographs.
- Graphics.
- Text.
- Website design.
- Layouts.
- Videos.
- Icons.
- Software.
- Other materials.
is owned by or licensed to IMPEX or the relevant rights holder and may be protected by applicable intellectual-property laws.
You may access and use the website for personal and lawful shopping purposes.
You may not reproduce, copy, distribute, modify, republish, sell, commercially exploit or create derivative works from our website content without our prior written permission, except where permitted by law.
14. User Reviews and Content
Where the Services allow customers to submit reviews, comments, photographs or other content, you are responsible for the content you submit.
You agree not to submit content that:
- Is unlawful, fraudulent or misleading.
- Is defamatory or abusive.
- Infringes another person's intellectual-property or privacy rights.
- Contains malicious software.
- Contains inappropriate or offensive material.
- Impersonates another person or organization.
- Is intended to manipulate reviews or ratings.
By submitting content to our website, you grant IMPEX a non-exclusive, worldwide, royalty-free right to use, reproduce, display and distribute that content for purposes related to operating, promoting and improving our Services, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
15. Prohibited Uses
You may not use our Services to:
- Violate any applicable law or regulation.
- Commit fraud or facilitate fraudulent activity.
- Attempt unauthorized access to our website or systems.
- Introduce viruses, malware or other harmful code.
- Interfere with the operation or security of the website.
- Scrape, copy or systematically extract website content without permission.
- Misuse promotional codes or offers.
- Place orders using false or unauthorized information.
- Abuse customer-service or return processes.
- Engage in activity that may harm IMPEX, our customers or our service providers.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
16. Third-Party Services
Our Services may use or link to third-party services, including payment providers, shipping providers, technology providers, analytics services and other service providers.
Third-party services are operated independently and may have their own terms and privacy policies.
Your use of a third-party service may therefore be subject to that provider's terms and conditions.
We are not responsible for third-party services to the extent that matters are outside our reasonable control, subject to applicable law.
17. Website Availability
We aim to keep our website available and operating reliably, but we do not guarantee that the Services will always be:
- Available without interruption.
- Free from errors.
- Free from viruses or harmful components.
- Completely secure.
- Compatible with every device or browser.
We may temporarily suspend or restrict access to the Services for maintenance, updates, security reasons or other operational purposes.
18. Disclaimer
To the maximum extent permitted by applicable law, the Services and website content are provided on an "as available" basis.
We make reasonable efforts to provide accurate product and service information but do not guarantee that the website or its content will always be complete, accurate, current or error-free.
Nothing in these Terms excludes or limits any consumer rights, warranties or remedies that cannot legally be excluded or limited under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, IMPEX will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from rights or protections that are mandatory under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, violation of these Terms or infringement of the rights of another person.
This section does not apply to the extent that the loss or claim resulted from IMPEX's own unlawful conduct or liability that cannot legally be transferred to you.
21. Suspension or Termination
We may suspend or terminate your access to the Services where reasonably necessary, including where:
- You materially violate these Terms.
- We suspect fraudulent or unlawful activity.
- Your activity threatens the security or operation of the Services.
- Required by applicable law or a competent authority.
Termination or suspension will not affect rights or obligations that arose before termination.
22. Privacy
Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, disclose and protect personal information.
Please review our Privacy Policy before using the Services.
23. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, public emergencies, war, civil disturbances, strikes, transportation disruptions, telecommunications failures, payment-system failures, cyber incidents or failures of third-party service providers.
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, technology or applicable laws.
When we make changes, we will update the Last Updated date at the beginning of these Terms.
Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
25. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of the Sultanate of Oman.
Any dispute arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of the Sultanate of Oman, unless applicable law provides otherwise.
Nothing in this section limits any mandatory consumer rights or remedies available to you under applicable law.
26. Contact Us
If you have questions regarding these Terms, your order or our Services, please contact us:
JAZAR AL MUSANNA TRADING LLC
OMAN P.O Box No. 196, Postal Code 312
As Saqsuq, Barka Sanaiya
Sultanate of Oman
Customer Service:
+968 9586 1234 (Customer Care)
+968 96665160 (Branch Incharge)
Service:
service@impexoman.com
Support:
support@impexoman.com
For general customer support and order-related assistance, you may contact support@impexoman.com.
For service-related enquiries, please contact service@impexoman.com.
