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Everything You Need to Know

1. What payment methods are available?

We accept secure online payments through AmwalPay. All orders must be paid online at checkout.

Cash on Delivery (COD) is not available.

2. Is online payment secure?

Yes. Payments are processed securely through AmwalPay, our payment gateway. Your payment details are handled through the secure payment process.

3. How long does delivery take?

Our estimated delivery time is:

  • Muscat Area: 2–3 business days
  • Other areas in Oman: 3–4 business days

Delivery times are estimates and may vary depending on the delivery location and circumstances.

4. Are there any delivery delays during Eid or public holidays?

Yes. Slight delivery delays may occur during Eid holidays and other public holidays due to increased order volumes and courier operating schedules.

5. How much is the delivery charge?

Delivery charges are calculated based on the applicable delivery location/order conditions and will be shown during checkout before you complete your purchase.

6. Can I cancel my order after placing it?

Order cancellation may be possible only before the order has been processed or dispatched. Please contact our customer support as soon as possible if you need to request a cancellation.

7. What is your return policy?

Eligible products can be returned within 5 days of purchase, subject to our return conditions.

Products must generally be:

  • Unused and in their original condition
  • In the original packaging
  • Accompanied by the invoice/order details
  • Free from damage caused after delivery

Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions.

8. Are delivery charges refundable on returns?

No. Delivery charges and applicable taxes are non-refundable.

Any applicable refund will be processed according to the product's return eligibility and our refund policy.

9. How will I receive my refund?

For eligible returned orders, refunds will be processed through the applicable payment method/payment process after the returned product has been received and inspected.

The time taken for the refund to reflect in your account may depend on the payment provider and your bank.

10. What should I do if I receive a damaged or incorrect product?

Please contact our customer support as soon as possible after delivery and provide your order number and clear photos/videos of the product and packaging.

Our team will review the issue and guide you through the appropriate solution.