سياسة الخصوصية

Last Updated: September 11, 2026

JAZAR AL MUSANNA TRADING LLC ("IMPEX", "we", "us", or "our") operates the IMPEX Oman online store and website at impexoman.com, including the related content, features, products and services available through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information

This may include:

1. Full name
2. Billing address
3. Shipping or delivery address
4. Telephone or mobile number
5. Email address

Order and Transaction Information

This may include:

• Products purchased or ordered
• Order details and order history
• Returns, exchanges, cancellations and refunds
• Transaction information
• Delivery and shipping information
• Payment status and payment confirmation

Payment Information

Payments may be processed through third-party payment service providers. Depending on the payment method used, we may receive information such as payment status, transaction reference, payment method and other information necessary to complete or verify a transaction.

We do not intend to store complete payment-card information on our own systems where payment processing is handled by third-party payment providers.

Account Information

If you create an account, we may collect information such as:

• Account name
• Email address
• Login credentials
• Account preferences
• Saved addresses and other account settings

Communications

When you contact us, we may collect the information you provide, including information contained in emails, support requests, customer-service communications and other correspondence.

Device and Usage Information

When you access our website, certain technical information may be collected automatically, including:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Network information
6. Pages visited
7. Website interactions
8. Referring pages
9. Date and time of access
10. Other technical or usage information

We may collect some of this information through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us or provide information through our website.
• Automatically when you browse or interact with our website.
• Through Shopify, which provides the technology that powers our online store.
• Through payment, delivery, shipping, customer-service, analytics and other service providers that support our business.
• From other third parties where permitted by applicable law and necessary to provide our Services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Our Services

We use your information to:

• Process and fulfill orders.
• Process payments.
• Arrange delivery and shipping.
• Process returns, exchanges and refunds.
• Maintain customer accounts.
• Provide customer support.
• Communicate with you about your orders.
• Provide information about products and Services.
• Improve your shopping experience.

Communication

We may use your contact information to communicate with you regarding:

• Orders and deliveries
• Payments
• Returns and refunds
• Customer-service requests
• Account-related matters
• Important service updates

Marketing

Where permitted by applicable law and where appropriate consent or another lawful basis is required, we may send promotional communications about our products, offers and Services.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the communication.

Opting out of promotional communications does not prevent us from sending essential communications relating to your orders, account or transactions.

Security and Fraud Prevention

We may use personal information to:

• Protect our website and Services.
• Verify transactions.
• Detect and prevent fraud or unauthorized activity.
• Protect our customers, business and systems.
• Investigate security incidents or suspected unlawful activity.

Legal and Regulatory Compliance

We may process and disclose personal information where necessary to comply with applicable laws, regulations, legal proceedings, government requests or lawful orders, or to establish, exercise or defend our legal rights.

4. How We Share Personal Information

We may disclose personal information where necessary to operate our business and provide our Services.

These parties may include:

• Shopify, which provides the e-commerce platform supporting our store.
• Payment service providers that process or facilitate payments.
• Shipping and delivery providers that fulfill and deliver orders.
• Technology and IT service providers.
• Cloud-storage and infrastructure providers.
• Customer-service providers.
• Analytics and website service providers.
• Professional advisers, where reasonably necessary.
• Government authorities, regulators or law-enforcement bodies where legally required or permitted.

We require service providers that process personal information on our behalf to handle that information appropriately and in accordance with applicable requirements.

We do not sell your personal information as a business practice.

5. Shopify

Our store is powered by Shopify.

Shopify provides the technology infrastructure that enables us to operate our online store and process customer transactions. Information submitted through our store may be processed by Shopify and its service providers in accordance with the applicable Shopify terms, privacy policies and data-processing arrangements.

Shopify explains that, when it processes customer information on behalf of a merchant, it generally acts as a processor/service provider and processes information according to the merchant's instructions.

For additional information about Shopify's privacy practices, please review Shopify's applicable privacy information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions.
• Remember preferences.
• Maintain shopping-cart functionality.
• Understand website usage.
• Improve website performance.
• Support analytics and marketing activities where applicable.

You may be able to manage cookies through your browser or through privacy controls made available on our website.

Some website functions may not work correctly if certain cookies are disabled.

7. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services.
• Complete and maintain transaction records.
• Provide customer support.
• Meet accounting, legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud and misuse.
• Enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in applicable circumstances.
• Withdraw consent where processing is based on consent.
• Object to certain processing where permitted by law.
• Request information about how your personal information is processed.
• Opt out of promotional communications.

Under Oman Personal Data Privacy Protection Law, individuals have rights relating to access, review, withdrawal of consent, objection and deletion in circumstances provided by law.

We may need to verify your identity before processing certain requests, where permitted or required by applicable law.

To exercise a privacy right or ask a privacy-related question, contact us using the details in the Contact Us section below.

10. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

11. International Data Transfers

Some of our service providers, including technology and e-commerce providers, may process, store or access personal information outside Oman.

Where personal information is transferred outside Oman, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Those third parties operate independently from IMPEX and may have their own privacy policies and terms.

We are not responsible for the privacy or security practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

13. Complaints and Privacy Concerns

If you have a concern, complaint or question about how we handle your personal information, please contact us first using the contact details below.

We will review and respond to privacy-related requests in accordance with applicable law.

You may also have the right to raise a complaint with the relevant data-protection authority where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or applicable legal and regulatory requirements.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding personal information, you can contact us through the following channels:

JAZAR AL MUSANNA TRADING LLC

OMAN P.O Box No. 196, Postal Code 312
As Saqsuq, Barka Sanaiya
Sultanate of Oman

Customer Service:
+968 9586 1234 (Customer Care)
+968 96665160 (Branch Incharge)

Service:
service@impexoman.com

Support:
support@impexoman.com

For privacy-related requests, you may contact us through support@impexoman.com.

For the purposes of applicable data-protection laws, JAZAR AL MUSANNA TRADING LLC is responsible for the processing of personal information collected through the IMPEX Oman Services.