الشحن

Last Updated: September 11, 2026

At IMPEX Oman, we aim to provide a reliable and convenient delivery experience for every order placed through impexoman.com.

This Shipping Policy explains how orders are processed, shipped and delivered within Qatar.

1. Delivery Partner

IMPEX Oman works with Aramex as a delivery and logistics service provider for eligible orders.

Aramex may handle the transportation and last-mile delivery of your order to the delivery address provided during checkout.

Delivery services are subject to the availability and operating conditions of the delivery provider.

2. Delivery Area

We currently provide delivery services within eligible locations in the Sultanate of Oman.

Delivery availability may vary depending on the address, location and operational coverage of our delivery partner.

If delivery to a particular location is unavailable, we will contact you using the contact information provided with your order.

3. Order Processing

Orders are normally processed after successful order confirmation and payment authorization.

Processing time may vary depending on:

1. Product availability.
2. Order volume.
3. Verification requirements.
4. Public holidays.
5. Operational circumstances.

Once your order has been handed over to the delivery provider, delivery is subject to the delivery provider's operational schedule.

4. Estimated Delivery Time

Estimated delivery times may be displayed during the ordering or checkout process.

Delivery estimates are not guaranteed delivery deadlines and may vary due to circumstances beyond our reasonable control.

Possible causes of delay include:

• Incorrect or incomplete delivery information.
• Customer unavailability.
• Traffic or weather conditions.
• Public holidays.
• Delivery-provider operational delays.
• Unexpected logistical or technical issues.
• Government or regulatory restrictions.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delivery-related issues.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the order, delivery location, promotional offers or other applicable conditions.

Any applicable shipping charge will be clearly communicated before you complete your purchase.

6. Delivery Information

Customers are responsible for providing accurate delivery information, including:

1. Full name.
2. Mobile number.
3. Email address, where required.
4. Complete delivery address.
5. Building, street, zone or other relevant location details.

IMPEX Oman is not responsible for delivery delays or failed delivery attempts caused by incorrect, incomplete or outdated information provided by the customer.

7. Delivery Attempts

The delivery provider may contact you using the telephone number provided with your order to coordinate delivery.

If you are unavailable when delivery is attempted, the delivery provider may arrange another delivery attempt or provide further instructions.

Additional delivery attempts may be subject to the delivery provider's applicable procedures.

8. Tracking

Where tracking information is available, we may provide the relevant tracking details or link through our website, email or other customer communication.

Tracking information is provided by the delivery provider and may take some time to update after an order has been dispatched.

9. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the relevant delivery provider to investigate the status of the shipment and assist you where reasonably possible.

10. Damaged Packages

If a package appears visibly damaged when delivered, we recommend that you notify the delivery provider and contact IMPEX Oman as soon as reasonably possible.

For products that are damaged, defective or incorrect, please refer to our Return & Refund Policy and contact our support team.

11. Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional delivery arrangements or charges may apply where permitted.

Please contact us as soon as possible if you notice an error in your delivery information after placing an order.

We cannot guarantee that delivery information can be changed after an order has been dispatched.

12. Delivery Confirmation

An order may be considered delivered when the delivery provider records the shipment as successfully delivered to the provided delivery address or an authorized recipient.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate with the delivery provider.

13. No Cash on Delivery

IMPEX Oman does not currently offer Cash on Delivery (COD).

Orders must be completed using the payment methods made available through our checkout.

14. Delivery Delays Beyond Our Control

IMPEX Oman is not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, traffic disruptions, public emergencies, government restrictions, transportation disruptions, technical failures or delivery-provider operational issues.

Where reasonably possible, we will communicate significant delivery issues and assist customers in resolving them.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, logistics arrangements, operating procedures or applicable requirements.

When changes are made, we will update the Last Updated date at the beginning of this policy.

16. Contact Us

If you have questions regarding these Terms, your order or our Services, please contact us:

JAZAR AL MUSANNA TRADING LLC

OMAN P.O Box No. 196, Postal Code 312
As Saqsuq, Barka Sanaiya
Sultanate of Oman

Customer Service:
+968 9586 1234 (Customer Care)
+968 96665160 (Branch Incharge)

Service:
service@impexoman.com

Support:
support@impexoman.com

For general customer support and order-related assistance, you may contact support@impexoman.com.

For service-related enquiries, please contact service@impexoman.com.